Legal & Support
Your trust is our foundation. Comprehensive legal information and dedicated support services for seamless partnership.
Legal Information
Terms & Conditions
- Contract terms and manufacturing agreements
- Payment terms and conditions
- Delivery and logistics policies
- Quality assurance guarantees
Privacy Policy
- Data collection and usage policies
- Information security measures
- Third-party data sharing protocols
- GDPR compliance framework
Intellectual Property
- Design ownership and licensing
- Trademark protection policies
- Confidentiality agreements (NDA)
- Patent and copyright compliance
Warranty & Returns
- Product warranty coverage
- Return and refund policies
- Defect resolution procedures
- Quality guarantee terms
Frequently Asked Questions
What certifications does Pengtour hold?
We maintain ISO 9001 quality management certification and ensure all our products comply with CE, RoHS, and REACH standards for global market requirements.
How do you handle intellectual property protection?
We sign comprehensive NDAs with all clients and maintain strict confidentiality protocols. Your designs and proprietary information are fully protected throughout our partnership.
What is your warranty policy?
We offer comprehensive warranty coverage up to 24 months depending on the product type and usage conditions. Our after-sales support includes replacement parts and technical assistance.
How quickly can you respond to support requests?
Our technical support team responds to all inquiries within 4 hours. For urgent issues, our 24/7 support team is available through multiple communication channels.